Punjab Dastak Programme 2026 brings government services to your doorstep, so you no longer need to spend a whole day in queues at government offices. Through the Dastak app, portal, or helpline 1202, a trained facilitator visits your home, collects your documents, and delivers the finished certificate back to you. This guide covers the service list, booking, documents, fees, and helpline.
Quick Overview
| Item | Detail |
|---|---|
| Programme | Punjab Dastak Programme (Maryam Ke Dastak) |
| Run by | Punjab Information Technology Board (PITB) |
| Launched | June 2024, pilot in Lahore |
| What you get | Government certificates and services delivered at home |
| Services | 76 (latest reported figure; catalogue keeps growing) |
| Coverage | 40 districts of Punjab (latest reported figure) |
| How to book | Dastak Citizen App, dastak.punjab.gov.pk, or helpline 1202 |
| Payment | IBFT, JazzCash, Easypaisa, cash on delivery, PSID |
| Helpline | 1202 |
| Cash payment? | No — a service-delivery programme, not a cash grant |
Latest Update
The Dastak programme started in Lahore as a pilot in June 2024 and has since expanded across Punjab. Latest reporting puts it at 40 districts and 76 services, with more than 1.2 million requests received and over 1 million completed.
The biggest recent change is driving licences. All DLIMS licence services have now moved onto Dastak, so learner permits, renewals, and duplicate licences can be requested through the Citizen App instead of visiting a licensing centre.
Dastak is different from BISP. It does not pay cash. If you are a BISP beneficiary, your Kafaalat payment is separate — Rs. 14,500 per quarter for October to December 2026, rising to Rs. 18,000 from January 2027 — see our BISP Kafaalat December 2026 payment guide.
Who Can Use Dastak?
Any resident of Punjab can use Dastak. There is no income test, no PMT score, and no survey requirement, because this is not a welfare payment. It was specially designed for people who find office visits hardest:
- Senior citizens who cannot travel easily
- Persons with disabilities
- Women who prefer a home visit
- People living far from district offices
- Anyone who wants to save a day of travel and queuing
You only need a valid CNIC and a mobile number to register. For some services, such as a driving licence, you must meet that service’s own rules, for example the minimum age for a learner permit — the facilitator will confirm the exact requirement before you book.
Services Available Through Dastak
The service list covers several Punjab departments. Here are the main categories and the most requested services in each.
| Department | Services you can get at home |
|---|---|
| Board of Revenue | Domicile certificate, new/duplicate/transfer of domicile, Fard (land record), e-stamping |
| Local Government | Birth, death, marriage, divorce certificates |
| Punjab Police | Character certificate, copy of FIR, police verification, crime or loss report |
| Driving Licences (DLIMS) | Learner permit, renewal, duplicate licence, international licence renewal and duplicate |
| Excise and Taxation | Vehicle registration, ownership transfer, token tax, property tax, professional tax |
| Social Welfare | Disability certificate, senior citizen card |
A service in the online catalogue does not always mean doorstep delivery at your exact address. Availability depends on your district and the service — always check inside the app for your location before paying.
Fees: What You Will Pay
There is no single fixed fee for every Dastak service. Each service has its own government fee, and a doorstep facilitation charge may apply on top. The exact doorstep charge for each service is Not officially announced as one flat rate, so always check the fee shown in the app before you confirm your booking. Never pay more than the amount on your official receipt.
The official Dastak fee page lists these driving licence fees as an example:
| Driving Licence Service | Listed Fee |
|---|---|
| Motorcycle regular licence, one year | Rs. 930 (excluding test fee) |
| Car/Jeep regular licence, one year | Rs. 1,830 (excluding test fee) |
| Motorcycle licence renewal, one year | Rs. 930 (without late fine) |
| Duplicate motorcycle licence | Rs. 580 |
| Online learner permit | Rs. 500 per category |
Test fees are charged separately where a test is required. Fees can change, so confirm the current fee in the app or on the official fee page before paying. You can pay through IBFT, JazzCash, Easypaisa, cash on delivery, or a PSID challan.
Important Dates
| Event | Date |
|---|---|
| Launched (pilot in Lahore) | June 2024 |
| Driving licence services moved to Dastak | 2026 (DLIMS migration) |
| Current coverage | 40 districts, 76 services (latest reported figures) |
| Province-wide expansion | Ongoing — new districts and services added regularly |
| Next fee or service update | Not officially announced — check dastak.punjab.gov.pk |
How to Book a Dastak Service: Step by Step
- Download the Dastak Citizen App from the Google Play Store or Apple App Store. Do not install the separate Facilitator App — that one is for facilitators, not citizens.
- Register with your CNIC and mobile number, or register on the portal at dastak.punjab.gov.pk.
- Browse the categories — Citizen, Certificates, Licence, Registration, Duplicate, or Renewal — and select your service.
- Read the requirements shown, including documents and fee.
- Choose Doorstep Service if offered for your service and area, or Self Service to complete it online yourself.
- Pick your preferred date, time, and home address for the visit.
- Pay the fee shown through JazzCash, Easypaisa, bank transfer, PSID, or cash on delivery where offered.
- Save your booking reference number — you need it to track your request.
- On the visit day, keep original documents ready and stay available at the given address.
- Track your request in the app under My Requests until your document is delivered.
If you do not have a smartphone, call helpline 1202 and the call centre can book your service and confirm your appointment slot.
Documents Required
The exact documents depend on the service, but keep these ready for almost every request:
- Original valid CNIC and one photocopy
- A mobile number registered in your name
- Proof of address, such as a utility bill, where the service asks for it
- Old certificate or licence, for renewal or duplicate requests
- Passport-size photographs, if required
- For a domicile: Form P, the Assistant Commissioner verification form, and proof of residence
- For a birth or death certificate: hospital or union council record, and CNICs of parents or family members
- For a driving licence: CNIC, medical fitness where required, and the old licence for renewals
How the Doorstep Process Works
- Request: You submit your request through the app, portal, or helpline 1202.
- Facilitator assigned: A trained, government-approved facilitator is assigned to your booking.
- Home visit: The facilitator visits at your chosen time, verifies documents, and collects the fee if not already paid online.
- Processing: The facilitator submits your application to the relevant department through Dastak.
- Tracking: You follow the status in the app until the department completes the work.
- Delivery: Your finished document is delivered to your doorstep, or you collect it if you chose self-service.
Common Problems and Fixes
| Problem | Real Cause | Exact Fix |
|---|---|---|
| Doorstep service not shown for my area | Service or district not yet covered | Use self-service if available, or call 1202 to confirm when your district is added |
| Facilitator did not arrive on time | Delay or wrong address | Call 1202 with your booking reference, or reschedule from the app dashboard |
| Fee differs from what you expected | Fee includes government fee plus delivery charge, or fee changed | Check the official fee page in the app before paying; pay only the receipt amount |
| Documents rejected at the visit | Missing or expired document | Ask the facilitator exactly what is missing, arrange it, and rebook |
| Cannot track my application | Wrong reference number or app not updated | Open My Requests with your booking reference, or call 1202 |
| Driving licence test still needed in person | Learner permit is online, but tests need a centre visit | After at least 42 days from your learner permit, visit a licensing centre for the tests |
| Wrong app installed | Facilitator App installed instead of Citizen App | Uninstall it and install the Dastak Citizen App from the official store listing |
Fraud Warning
Dastak services are booked only through the official app, the portal dastak.punjab.gov.pk, or helpline 1202. No agent can speed up your application for extra money. Never pay anyone who contacts you on WhatsApp or a personal number claiming to be a Dastak officer, and never share your CNIC photo, OTP, or bank details with a stranger. A real facilitator arrives only after you have booked. If anyone demands cash beyond your official receipt, refuse and report it on 1202.
Tips for a Smooth Home Visit
- Book for a time when you will definitely be home, keep your phone on, and have original documents plus one photocopy set ready.
- Check the fee in the app first, and keep the payment receipt until your document is delivered.
- Write down your booking reference number somewhere safe, not just in the app.
- If you are a woman or elderly person living alone, ask a family member to be present during the visit.
- Rate your facilitator honestly after delivery — your rating helps keep the service clean.
Driving Licence Through Dastak
Driving licences are now fully part of Dastak. You can apply for a learner permit online, pay through a PSID, and get facilitator help at home. After at least 42 days, you still visit a traffic police licensing centre for the sign and driving tests — that part cannot be done at home. Once you pass, your licence card is delivered, and any Punjab licence can be verified free of cost by CNIC and licence number.
Dastak Helpline and Support
The dedicated Dastak helpline is 1202 — use it to book without a smartphone, check your status, reschedule a missed visit, or report a problem. You can also email support@dastak.punjab.gov.pk. For other Punjab help, see our Punjab Sehat Card 2026 guide and our Akhuwat interest-free loan scheme guide.
FAQs
1. What is the Punjab Dastak Programme 2026?
Punjab Dastak Programme 2026 is a Punjab government initiative run by PITB that delivers government services to citizens’ homes. Instead of visiting offices, you book through the Dastak Citizen App, portal, or helpline 1202, and a trained facilitator visits your home to process your request and deliver documents.
2. Is Dastak available in all districts of Punjab?
According to the latest reporting, Dastak is operational in 40 districts of Punjab, after starting as a pilot in Lahore in June 2024. Expansion is ongoing, so if doorstep service is not shown for your area yet, check the app again later or call helpline 1202 to confirm current coverage.
3. How do I book a service on the Dastak app?
Download the Dastak Citizen App, register with your CNIC and mobile number, and choose your service from the categories. Select doorstep service if offered, pick your date, time, and address, pay the fee shown, and save your booking reference. You can then track your request in the app.
4. What is the Dastak helpline number?
The official Dastak helpline is 1202. You can call it to book a service without a smartphone, check your application status, reschedule a missed facilitator visit, or report a problem. Support is also available by email at support@dastak.punjab.gov.pk for written complaints and queries.
5. How much does a Dastak service cost?
There is no single fixed fee for all Dastak services. Each service has its own government fee, plus a possible doorstep facilitation charge. For example, a one-year motorcycle licence is listed at Rs. 930 and a car licence at Rs. 1,830, excluding test fees. Always confirm the fee shown in the app before paying.
6. Which documents do I need for Dastak services?
You generally need your original valid CNIC, a photocopy, and a mobile number in your name. Some services need extra papers, such as proof of address for a domicile, an old licence for renewals, or hospital or union council records for birth and death certificates. The app shows the exact list for each service.
7. Can I get a driving licence at home through Dastak?
Yes, partly. You can apply for a learner permit and licence renewals or duplicates through the Dastak Citizen App, with facilitator help at home. However, after at least 42 days from your learner permit, you must visit a traffic police licensing centre in person for the sign and driving tests before your licence is issued.
8. Is Dastak the same as BISP or does it pay cash?
No, Dastak is not a cash programme and has nothing to do with BISP payments. It only delivers government services and documents to your doorstep. BISP Kafaalat is a separate federal programme for eligible women, and its payments are checked through SMS to 8171 or the 8171 portal, not through Dastak.
9. What should I do if my facilitator does not arrive?
If your facilitator misses the appointment, first check your booking time and address in the app. Then call helpline 1202 with your booking reference number to report the missed visit, or reschedule from the app dashboard. Do not pay any person who arrives without a matching booking reference for your request.
Conclusion
Punjab Dastak Programme 2026 is a practical change: domicile, birth and death certificates, driving licences, vehicle papers, and dozens of other services can now come to your door instead of costing you a day at an office. Download the Dastak Citizen App or call 1202, check the fee and documents for your service, and book your home visit today.
Disclaimer: This information is based on official Punjab government and PITB announcements and the latest public reporting on the programme, and may change. Always verify the current service list, fee, and district coverage on dastak.punjab.gov.pk or by calling helpline 1202 before booking. Dastak is a Punjab government service-delivery programme and is not connected to BISP cash payments.
